Job Order Detail

Description

The Senior Manager, Neighbourhood Services is an integral member of the management team who is directly responsible for the overall leadership and management of the Neighbourhood Libraries. This position works closely with the Managers, Branches to coach, mentor, and support professional learning across Neighbourhood Services.

The Senior Manager, Neighbourhood Services ensures strategic alignment in the hiring, training and evaluation of employees, the design and delivery of services provided at each library and in the community, the appearance and impression of the physical space, and all aspects of patron-employee experiences within each Branch. The Senior Manager, Neighbourhood Services is responsible for deescalating sensitive patron matters and, when required, employing creative solutions. This position is responsible for measuring the impact of services, suggesting improvements and implementing approved changes. The position ensures programs, services, policies, and practices are meeting the unique needs of each branch while maintaining alignment Saskatoon Public Library (SPL) as a whole.